Return and Refund Policy
Return conditions and refund procedure
Find out how OpalesandGems facilitates your returns and refunds for a worry-free shopping experience.
Return conditions
Return Policy
At OpalesandGems, we accept returns within 30 days of receiving your order. The items must be returned in their original condition and in their original packaging. Please include the purchase receipt for prompt processing.
Items on sale or personalized are not eligible for a return. Make sure to check the status of your order upon receipt and contact us immediately in case of a problem.
Reimbursement procedure
How to Get a Refund
To initiate a refund, please fill out our online application form or contact our customer service. Once your return is received and inspected, we will send you a confirmation email.
Refunds will be processed within 5 to 10 working days of approval. The amount will be credited to your original payment method. Please note that shipping costs are not refundable.
Frequently Asked Questions
Here you will find answers to the common questions about our return and refund policy.
How can I return an article?
To return an item, please contact our customer service for a return authorization number and follow the instructions provided.
What is the deadline for returning?
You have 30 days from the date of receipt to return an unused item in perfect condition.
When will I receive my refund?
Refunds are usually processed within 7 to 10 business days of receiving your return.
Is there a fee to return an item?
The return fee is the responsibility of the customer, unless the item is defective or incorrect.
Can I exchange an article?
Yes, exchanges are possible. Please follow the same process as for a return and indicate the desired item in return.
What if I received a defective article?
If you receive a defective item, contact our customer service immediately to arrange a free return or exchange.
Can I cancel my order?
Cancellations are possible before shipping your order. Contact us as soon as possible to cancel.
How can I track my return status?
Once you have returned, you will receive an e-mail with a link to follow its status.
Which items cannot be returned?
Custom items and gift cards cannot be returned unless there is a default.
Need more help?
Our team is here to help you. Contact us for any questions or to initiate a return. We look forward to assisting you!
